The Scaling Edge
The handoff is where the money leaks.
August 10, 2026
Placeholder issue for layout review. The real edition replaces this in a later pass.
When a customer falls through the cracks, the cause is rarely one person. It is the gap between two of them, the moment work passes from one hand to the next and nobody is clearly holding it.
The fix is not more effort. It is naming the owner of each handoff and giving them a simple way to see when something stalls.
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